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What Participants Learn

• Foundations of Patient Engagement

Understanding the psychological and relational dynamics that shape client participation, especially in trauma‑impacted and marginalized populations.

• Culturally Responsive Communication

Techniques for affirming identity, navigating power dynamics, and creating safety across diverse lived experiences.

• Collaborative Treatment Planning

How to co‑create goals, invite client voice, and foster shared ownership of the therapeutic process.

• Repairing Rupture and Rebuilding Trust

Strategies for responding to missed appointments, resistance, and disengagement with warmth and accountability.

• Operational Practices That Support Engagement

Scheduling, documentation, and follow‑up systems that reduce barriers and reinforce connection.

Format Options

• 90‑minute live training (virtual or in‑person)

• Half‑day intensive with role plays and case consultation

• Custom modules for onboarding or leadership development

All formats include TROVE‑branded materials, practical tools, and optional follow‑up coaching.

Who It’s For

• Therapists and case manager

• Intake and administrative staff

• Clinical supervisors and directors

• Mental & Recovery Technicians